Lost or Stolen Packages:

BicBugs is not responsible for lost or stolen packages once they have been confirmed delivered by the shipping carrier. Please make arrangements to have your packages delivered to a secure address or location. This is especially important around the holidays. If your package is lost after delivery, we will do our best to help you locate it, but the best course is for you to contact your mail carrier and/or local post office.

Please ensure that your address is correct when you check out! If we receive returned packages we will hold them for 30 days. Please contact us with a corrected address as soon as possible so we can reship your order. Shipping charges will apply.

Should your package go missing, please use the following links to submit claims to the proper shipping carrier:

Please utilize the following link to file a USPS claim: https://www.usps.com/help/missing-mail.htm

Please utilize the following link to file a UPS claim: https://www.ups.com/us/en/support/file-a-claim.page